Terms and Conditions
Product Satisfaction and Returns Policy
Your goods are non-refundable except in special circumstances where you are dissatisfied with our product or service in line with the Fair Trade Practices Act.
If you are dissatisfied with your produce contact Food Connect by phone or email within 24 hours of receipt of your produce so we can discuss an appropriate resolution with you. Due to the logistical difficulties of returning fresh produce, we prefer to offer replacement or seek an alternative solution where possible.
We also like to know if you are enjoying your produce and why. We value your feedback on all aspects of our social enterprise – this is how we grow as a community. Give feedback now!
Forward Subscriptions / Store Credit
Food Connect encourages forward subscriptions in the form of store credit to ensure a stable market for our farmers. This assists us to plan ahead and coordinate seasonal harvests. You must notify us by phone or in writing if you plan on pausing or postponing your subscription. If we do not receive notification from you, and all attempts by us to contact you are unsuccessful, we will assume that your subscription is suspended. If you leave store credit in your account and it is not used for a period of six months or more, and we cannot contact you, you will forfeit this store credit. Food Connect will keep a record in your customer notes of any action taken by us.
Food Connect respects the confidentiality of our subscribers. Appropriate measures have been taken to ensure that your personal information is respected and kept confidential at all times. Any personal information collected from you is used solely for the purpose of Food Connect services and is never shared with mailing lists, advertisers or other third parties. No credit card numbers are stored in our system and our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times.
The Food Connect name and website (foodconnect.com.au), including its sub-domains, copyright material, trademarks and registered trademarks, is the property of Food Connect Pty Ltd. This property may only be used for the purposes of browsing the Food Connect website and acquiring produce through Food Connect.
Food Connect reserves the right to change our website, policies and conditions at any time. While we endeavour to to keep the information on this site accurate and up to date, we will not be liable for any economic loss, inconvenience or damages arising from the use of this site.
This website contains links to other sites to provide useful, topical information to our subscribers. Food Connect is not responsible for the content, accuracy or privacy policies of these external sites. The provision of a link to an external website does not constitute an endorsement or approval of that website or any of the products or services on that website.
By using this website service you agree to these terms and conditions of website use.